Privacy Policy

1. Information We Collect

When you contact us by email or WhatsApp, we receive the information you choose to send. This may include your name, company, business email address, telephone or WhatsApp number, inquiry details, and correspondence.

For a quotation, sample, or order, you may also provide apron specifications, quantities, artwork, logos, reference files, packaging requirements, and delivery contact details. Please share only information needed for the project and make sure you are entitled to provide information about other people.

When your browser requests a page, the website hosting service receives connection information needed to deliver it, such as your IP address and browser request details. This is separate from advertising or visitor analytics. We do not collect inquiries through an on-site form.

2. How We Use Information

We use inquiry and project information to reply to you, assess requirements, prepare quotations, develop samples, manage orders, communicate about production, arrange delivery, and handle related questions. We may also use relevant records to meet accounting or legal obligations and resolve disputes.

Inquiry handling: Messages are received through our business email and WhatsApp. Providing information is voluntary, but we may be unable to prepare a quotation or fulfill a request without the relevant contact or project details. If a particular use requires your consent under applicable law, we will seek it separately.

3. Cookies

Cookies are small files that a website or online service can store on your device. Our current website pages do not set analytics or advertising cookies or use cookie-based tracking.

Your browser controls: You can review, block, or delete cookies through your browser settings. If you follow a link to an external service such as WhatsApp, that service may use its own cookies under its own policy. This website does not currently provide a cookie-preference panel.

4. Analytics and Third-Party Services

We do not currently use Google Analytics or Google Ads on this website. The site provides email and WhatsApp links for direct communication; it does not include an online account, checkout, contact form, or embedded map.

External services: Clicking an email link opens your email service, and clicking a WhatsApp link takes you to WhatsApp. Those services process information under their own terms and privacy policies. For details about WhatsApp, read the WhatsApp Privacy Policy.

5. Data Sharing

We do not sell personal information. Relevant information may be shared when needed to communicate with you, provide requested services, fulfill an order, or meet a legal obligation.

Depending on the work involved, recipients may include website and email service providers, WhatsApp, production or delivery partners, freight forwarders, carriers, and professional advisers. Delivery contacts and addresses may be provided to the parties handling a shipment. We may also disclose information to authorities when legally required.

6. Data Retention

Personal information is retained only for as long as needed for the purpose for which it was received, subject to applicable legal requirements. The relevant period depends on whether an inquiry is still active, whether a sample or order is in progress, and whether records are needed for accounting, after-sales questions, legal obligations, or a dispute. We do not apply one fixed retention period to every type of record.

7. Data Security

Please send only the personal information needed for your inquiry or order. Do not include passwords, complete payment-card details, or sensitive personal records in an inquiry. No internet transmission, email account, messaging service, or storage system can be guaranteed completely secure. If you have a concern about information sent to us, please contact our team.

8. Your Rights

Depending on applicable law, you may request information about our use of your personal information, access to or a copy of it, correction, or deletion. You may also have rights to restrict or object to processing, receive transferable data, or withdraw consent where processing relies on consent. You can raise a concern with the relevant data protection authority.

To make a request, email info@luxoapron.com and describe the information or communication concerned. We may ask for information needed to verify your identity. We will review the request under applicable law and explain if a legal requirement prevents us from fulfilling it.

9. International Data Transfers

LuxoApron Co., Ltd. is based in China. If you contact us from another country, your inquiry will be received and handled by our team in China. Communication and order-related service providers may also process information in countries where they operate. Privacy laws can differ between countries. This policy does not replace any separate notice, consent, or transfer requirement that applies to a particular situation. Contact us if you need further information about the handling of your data.

10. Children’s Privacy

This website and our custom manufacturing services are intended for business customers, not children. We do not seek personal information from children. If you believe a child has sent us personal information, please contact us so that we can review the matter and remove the information where appropriate.

11. Changes to This Policy

We may revise this policy if our website, services, or data practices change. The current text will be available on this page, and we will provide additional notice of material changes where required. The effective date identifies when this policy first took effect; it is not automatically changed by a routine edit or website deployment.